5 Things to Consider When Choosing a Logistics Service Provider for Your Business

 The efficiency of your logistics machinery decides how effective your business’s sales efforts, market strategies, and product distribution are. Whether procuring raw materials or dispatching finished goods, timely shipment delivery with high-grade storage, handling, and transportation modes is critical to creating a success story.

As such, a logistic transportation service company tremendously impacts your organization’s customer service, costs, and supply chain over the long run.

This piece explores five vital factors to focus on when hiring a logistics service provider.

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Logistics Service Providers

Responsiveness to Queries

Apart from how well your things go during normal days, responsiveness is a measure of how well things turn out when problems crop up. Nothing is more frustrating than waiting for someone on the other side of the line to pick up your phone call.

Pick a logistics service provider company that promptly delivers fast and reliable customer assistance 24/7/365. Check if it:

  • Can walk the extra mile to offer you the solution required

  • Is available during times of urgency

  • Can take ownership of the processes or tasks you have outsourced to them

Network with Supply Chain Participants

Logistic transportation service agencies collaborate with a network of warehouses and distribution centers. Examine their existing relationships with various supply chain stakeholders, including port officials, steamship lines, and other freight forwarders.

The network of the logistics services provider must reside near highways, shipping hubs, and your customers, as this will help scale down final-mile delivery expenses. Find out their distribution center coordinates to check if they can ensure timely and quality-driven consignment delivery.

Serves Multiple Freight Types

Whether fulfillment services, kitting, reverse logistics, or subscription box services, choose the logistics services provider who is flexible enough to meet your diverse business needs. A company might be well-versed in one service domain but is not skilled enough to fulfill other requisites. This can be according to the shipment type, transportation mode, industries, or a mix of all.

Transporting clothing merchandise is not the same as carrying a shipment of pharmaceuticals. Different shipping projects require different skill sets. Hence, look for the one that best suits your short-term demands and long-term objectives.

Tech Maturity

Companies providing the best logistics services in India are those that digitally integrated into supply chains and their functions. Ensure the agency deploys up-to-date technologies that streamline operations from order to delivery.

This can assume the form of synchronizing with your existing applications, using business analytics to improve your decision-making or having a capable IT staff that delivers top-quality support.

Look into the enterprise resource planning (ERP) platform the logistics service provider uses to manage their logistical functions if you intend long-term collaboration.

Security-first Mindset

A logistics services provider’s approach to safety reflects a lot about its overall performance. Considering the ever-changing safety regulations within the logistics industry, hiring a company that keeps pace with the latest initiatives to remain in compliance is quintessential.

Apart from that, pick a logistics service provider company that takes security seriously. Therefore, make sure the firm has DEA, FDA, and HAZMAT Shipping certifications.

Concluding Thoughts

Outsourcing logistics operations will offer you the time and peace of mind to focus on core corporate agendas. Before inking a deal with a logistics service provider company, iron out every minute detail of their workflows and put it in black and white in an SLA.

Your logistics partner will not only transport your consignments but will also represent your business in client-facing communications. Hence, do your homework and choose a capable and reputable logistics service provider who will support your firm’s goals, vision, and values.

Connect with reliable PAN-India logistics service providers on the Vahak platform.

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